FAQ'S

1. What is your warranty?
- Commitment to our users is paramount. As a result, all products have one year warranty period. In one year warranty includes the following parts within the Handy-man product line: such as the engine, DC motors, alternator, controller, remote control and servo. The right quality of our product itself, as long as users use e-mail to send us a photo or video related, confirmed by us after that we will be within 5 working days to provide free repair parts.

 

2. How to manual start engine?
- G18 and G20 configuration Honda engine is the need to manually start the engine. These methods start with an ordinary hand engine push mower is the same. Usually require only 2-3 times to start the hand. The throttle should be positioned near the low to medium range for peak starting performance. Once the engine is properly warmed up, which is generally after 30-60 second of idling) the throttle can be positioned to accommodate the length of the grass.

3. Use the remote mower to pay attention to what matters?
3.1 Please carefully read the instruction manual before
3.2 Please note that check before each use:
- Look for damage, loose wires or parts;
- Tire pressure;
- Oil level is within prescribed limits;
- Battery voltage is normal;
- Transmission belts and blade without damage;
- Bottom the mower deck is clean.
3.3 Use of the oil must be kept within the requirements of the regulations.
3.4 When "Handy-man" is mowing, do not stand near the side discharge (excluder) since debris and small rocks discharged from the blade could harm you.
3.5 When engine turns, don't put your hand near the exhaust pipe; don't touch the exhaust pipe since high temperature could harm you.
3.6 When not using your "Handy-man" for a long periods of time (more than 2 months), suggest that operator should start the engine and running at not load for about 20 minutes in order that the voltage of the battery will be too low to start the engine.
3.7 When "Handy-man" is mowing in hot weather, suggest that operator should make "Handy-man" work for 2 hours then have a rest about 30 minutes in order that the engine and the electronic parts will not cause damage under the hot temperature condition.
3.8 Handy-man stored in a dry environment as much as possible, pay attention to dust. In winter, to prevent damage due to battery as the temperature is too low;
3.9 Every two seasons or 100 hours of use after replacement oil;
3.10 Check the air filter every two seasons;
3.11 Do not use Handy-man in the rainy and humid environments;
3.12 After use do not rinse of sludge and residue on lawn mower grass, do not make damp of electronic components in use and storage;
3.13 As long-term unused Handy-man, you should first check the battery voltage is sufficient to use the electric start engine;
3.14 In the case of insufficient battery voltage, do not use the electric start engine;
3.15 When you use electric start engine every time you start no more than 5 seconds, and can not start a row 5 times or more;
3.16 Such as electric start times unsuccessful, should be checked and re-start after the exclusion of other causes;

 

4. What are the usual problems? How to solve?
4.1 Turn on the controller and the remote control, the mower out of control:
a. LED on the remote control is dark or does not shine;
- Battery voltage is low, replace the battery;
- LED Trouble;
b. LED on the controller flashing 3 times and the same for 30 seconds;
- The contact between remote controller and receiver has not been established, re-boot test. If does not alter, you need to make calibration for remote control - the receiver.
c. LED on the controller flashing 4-5 times,
- Controller is fault, need repair;
d. LED on the controller flashing 7 times,
- Instantaneous current is too large, the controller into the protected status. Powered off and re-boot;
e. LED on the controller flashing 8 times,
- The controller is in low-voltage protection, should charge the battery after the operation.
4.2 When you electric start, the engine rotation strong, but does not work:
- Emergency stop switch is not released;
- Spark plug does not spark, check the electrical system and excluded;
- No fuel on the spark plug, check the fuel system and excluded;
4.3 The engine running, but not mowing:
- Belt broken or damaged connection key, need to replace the belt or repair the connection key;
- The belt is too loose, adjust;
4.4. The mower fatigue moving slowly:
- Driving too much resistance, such as thick grass, steep, etc., can be increase the throttle;
- The battery voltage is low, check the battery voltage is normal; the alternator output voltage is normal; the alternator drive belt is normal;

 

5. If the engine failure, or the remote control does not work, how to move the mower?
-Our mower uses hybrid technology, should the engine shutdown, the operator can still use the remote control lawn mower to move it. If the controller or the remote controller is fault, the battery can be connected directly with the drive motor to move.

 

6. How do you contact with customers?
- Our e-mail will always be open to customers, clients have any questions or requests, you may contact us at any time.

 

7. Your production capacity?
- Our production plan can be adjusted according to market demand. If the order is determined, we have the ability to meet your order requirements.

 

8. If I orders, how long I can receive the lawn mower?
Upon receipt of payment, delivery time is generally 1-6 weeks. It really depends on order of product variety and transport time.

 

9. If can be install bagger at Handy-man?
Handy-man mower with high efficiency, therefore, within reasonable limits, no matter what kind of design a set of bagger, will be in a very short time has been filled and unnecessary. Handy-man mower not designed to set the bagger function.

 

10. Would you like to join the Handy-man team or become a sales agent?
We welcome the professional mower vendors to join our organization. Negotiated and signed by both parties the contract, eligible persons can become our authorized dealer.